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Estimates, Event Date Reservation & Contract
All catering estimates are valid for seven (7) days from the date issued.
A requested event date will be held for seven (7) days. A formal contract will be prepared within one (1) week of the request.
Upon confirmation of the contract, a 30% non-refundable deposit is required to secure the event date. This deposit will be applied toward the total bill.
The remaining balance must be paid one (1) week prior to the event date. Alternative payment arrangements may be approved in advance by the Executive Chef or Catering Manager.
Guest Count & Venue Coordination
The final guest count provided to Cole’s Creative Catering must match the guest count approved and set by the venue.
If the catering guest count exceeds the venue’s approved count, additional charges will apply, including but not limited to food, staffing, rentals, and service fees. Cole’s Creative Catering is not responsible for service limitations or venue restrictions caused by inaccurate or mismatched guest counts.
Staffing
Our professionally trained staff will manage all aspects of your event. Cole’s Creative Catering reserves the right to increase or decrease staffing levels if the final guest count varies by more than 10% from the estimated guest count.
Menu Policy
Menus are custom-designed for each client. Outside food is not permitted to be integrated into our catering service line when events are held in a controlled Venue Hall or Event Center, with the exception of desserts.
Any menu changes or substitutions not related to guest count adjustments must be submitted at least fourteen (14) days prior to the event and require approval from the Executive Chef or Catering Manager.
Buffet Service & Food Handling
Buffet service will conclude one (1) hour prior to the scheduled end of the event.
All remaining food and beverages remain the property of Cole’s Creative Catering. As a courtesy, care packages may be prepared for clients at the discretion of CCC.
Payment Methods
Cole’s Creative Catering accepts most forms of payment.
Returned checks are subject to a $50 processing fee, which will be added to the client’s balance.
Damages & Equipment
Clients may be held financially responsible for damaged linens, missing equipment, or rental items attributed to event attendees.
Weather Policy
Cole’s Creative Catering is not responsible for weather conditions affecting outdoor or partially outdoor events.
In the event of severe weather, the Executive Chef will make reasonable efforts to accommodate rescheduling, if availability permits. Rescheduled events are not guaranteed and are subject to staff, inventory, and venue availability.
If rescheduling is not possible, the standard cancellation policy will apply.
Compliance with State & CDC Guidelines
Cole’s Creative Catering operates in compliance with all State and CDC guidelines.
If an event must be canceled due to mandatory changes in State or CDC regulations, the client will receive a full refund, including the deposit.
Cancellation Policy
Cancellations must be submitted in writing. The following cancellation schedule applies:
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90 days or more prior to the event: Full refund
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89–61 days prior to the event: 30% of total bill
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60–30 days prior to the event: 50% of total bill
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Less than 30 days prior to the event: 100% of total bill